Many businesses have floundered just because they could not manage things correctly, yet others have risen to the task and flourished. Sometimes, it’s just a matter of knowing what to prioritise and finding the right time to dedicate to a particular job or activity. And oftentimes, it’s all a matter of delegation – knowing which tasks and duties to delegate and which responsibilities you are better off doing on your own. But, some tasks – such as creating financial reports, balancing your accounts, and responding to emails and queries via telephone calls or social media – can be done by somebody else. This is where a virtual assistant can prove invaluable. But speaking of virtual assistants, how else can they be of service to your business? Here’s how a virtual assistant can help your business grow and thrive.
- Entering important data
One of the first – and most important – tasks a virtual assistant can do for you is collecting and collating data. Data, accounting, and finance companies rely heavily on data they gather and collate, whether it’s the result of a large study or their balance sheet. But the data entry task is tedious and repetitive, not to mention monotonous. So wouldn’t it be better if someone else could do the task for you – and what’s more, do it well? Having a virtual assistant dedicate their focus to data entry will relieve you of the burden – and allow you to focus on more critical tasks.
- Take care of administrative work
There is also the matter of administrative work – another tedious and repetitive task better done by someone else. When it comes to administrative duties, like arranging meetings, following up on emails, and handling records – they are simple enough to be done by somebody else, yet they require sufficient skill and concentration. If you and your team have less administrative paperwork to do, you can all dedicate time to activities that make the most of your potential and give you true value.
- Be responsible for customer service and support
A vast number of consumers can wholeheartedly agree that good customer service can be a top factor in whether or not they will remain loyal to a brand – and rightly so. And this is where a virtual assistant again comes in handy – they can take care of your customer service needs and be there as support. For example, if a customer inquires, they expect immediate action – which you or your team could not do if you were doing other tasks. But having a virtual assistant dedicate all their time and energy to answering your customer queries and even handling customer complaints will show customers that you value them – and they, in turn, will appreciate it and be more loyal.
- Handle social media
In this day and age, almost everyone has a social media account. Everyone is on one social media channel or another, and it pays to have a robust social media presence. Yet many businesses fail to see the importance of this – so you can be one of the few organisations that pay attention to what customers have to say on social media. Your virtual assistant can dedicate their time to propagating your social media presence – and by doing so, they can engage your customers in a wholly different way.